Service Policy

IKIGAI is a product-showcase and lead-generation website. It does not provide a cart, checkout, online payment, order-management or shipping workflow.

Sending a form does not create an order, confirm a service or oblige either party to proceed.

Website descriptions and imagery are intended to support discovery. Availability, dimensions, materials, finishes, care guidance, pricing and other specifications must be confirmed directly before any commitment.

Screen settings, photography and lighting can affect how colours and textures appear. Natural materials and handcrafted finishes may show variations that are part of their character.

Customisation, compatibility with a space and suitability for a particular use are subject to review and written confirmation. Customers should provide accurate measurements, access details and relevant site information.

Any quotation should set out its validity, scope, inclusions, exclusions, taxes and payment terms. Work or supply begins only after the applicable proposal or agreement is accepted in writing and any stated prerequisites are met.

Indicative timelines are not guarantees. Final schedules depend on confirmed scope, product availability, approvals, site readiness and other factors stated in the written agreement.

Delivery, assembly or installation is included only where expressly stated in a written quotation or agreement. Access, site conditions, responsibility for preparation and any additional charges should be confirmed before work begins.

Change, cancellation, refund or rescheduling terms are governed by the specific written quotation or agreement. No general entitlement is represented by this website.

Unless otherwise indicated, website copy, branding, layouts and owned imagery may not be reproduced or used commercially without permission. Third-party rights remain with their respective owners.

Website content is provided for general showcase and enquiry purposes. To the extent permitted by applicable law, IKIGAI does not warrant that all content will always be error-free, uninterrupted or suitable for every intended use.

Use the contact enquiry form for clarification before relying on a product detail, service description or proposed arrangement.